Stitch888 Terms and Conditions – Complete Platform User Guide

Acceptance of Terms

These Terms and Conditions ("Agreement") govern your use of the stitch888 platform, including the website, mobile app, and all services provided by us. This Agreement takes effect from the date you first register an account or access our platform.

If you disagree with any part of these terms, you are not permitted to use the stitch888 platform. Continued use following any amendments to the terms constitutes acceptance of those changes.

Stitch888 reserves the right to modify, add, or remove any part of these terms at any time without prior notice. It is your responsibility to review these terms periodically to ensure you are always aware of the latest terms in effect.

Membership Eligibility

To register and use stitch888 services, you must meet the following eligibility requirements:

• Must be at least 18 years old on the date of registration.
• Be a citizen or lawful permanent resident of Malaysia.
• Not be on any list of individuals prohibited from using online gambling services.
• Not be currently enrolled in an active self-exclusion programme.
• Have full legal capacity to enter into binding agreements.

Stitch888 reserves the right to request proof of age and identity at any time. If a member is found to have provided false information regarding their age or identity, stitch888 reserves the right to freeze the account, cancel all related wins, and report the case to the relevant authorities.

Registration & Account Management

During the registration process, you are required to provide accurate, complete, and up-to-date information. Mandatory details include your full name as it appears on official documents, an active phone number, a valid email address, and bank account information for financial transactions.

You are solely responsible for keeping your username and password confidential. stitch888 will not be held liable for any losses resulting from account theft caused by your own negligence in safeguarding your login credentials.

If you suspect that your account has been accessed without authorization, you are required to notify the stitch888 support team immediately via our 24/7 live chat. We will take prompt action to secure your account.

• Accounts inactive for more than 12 consecutive months may be subject to a monthly administrative fee.
• Stitch888 reserves the right to close accounts that have been inactive for 24 months with no transaction activity.
• Balances in inactive accounts will be held for 3 years before being transferred in accordance with established procedures.

Deposits, Withdrawals & Financial Transactions

Stitch888 accepts a wide range of payment methods suited for Malaysian users, including bank transfers via FPX (Maybank2u, CIMB Clicks, Public Bank, RHB, AmBank), Touch 'n Go eWallet, GrabPay, and other approved digital payment methods from time to time.

All deposits and withdrawals are processed in Malaysian Ringgit (MYR). Minimum and maximum limits for each transaction are as stated on the payment counter page and may vary according to your account level.

• Minimum Deposit Limit: MYR 20 for all payment methods.
• Minimum Withdrawal Limit: MYR 50 for bank transfers; MYR 30 for e-wallets.
• Withdrawal Processing Time: E-wallets within 30 minutes; Bank transfers within 1–3 hours on business days.

Your first withdrawal requires completed KYC verification. This includes uploading a clear photo of your identity card (MyKad) and proof of bank account ownership. This is a one-time verification process designed to protect the security of your funds.

Stitch888 reserves the right to suspend transactions that raise suspicion of money laundering or fraudulent activity. All suspicious transactions will be reported to the relevant authorities in accordance with applicable legal obligations.

Bonuses, Promotions & Loyalty Programme

Stitch888 offers a variety of bonuses and promotions from time to time to eligible members. Each bonus offer has its own terms and wagering requirements that must be fulfilled before bonus funds can be converted to cash.

General requirements applicable to all stitch888 bonuses:

• Each bonus has an explicitly stated validity period — bonuses not used within that period will expire automatically.
• Bonus wagering requirements typically range from 10x to 30x the bonus value, depending on the promotion type.
• Only one active promotional bonus is permitted at a time unless otherwise stated.
• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the wagering requirements.
• Stitch888 reserves the right to cancel bonuses if there is evidence of abuse or exploitation of the promotions system.

Game Rules & Fair Play

Stitch888 is committed to providing a fair and transparent gaming environment for all members. All slot games, Live Casino, and number games available on our platform use Random Number Generator (RNG) technology that has been tested and certified by recognised independent bodies.

The following are strictly prohibited on the stitch888 platform:

• Using automation software, bots, or scripts to play games.
• Exploiting any bugs or technical vulnerabilities in the system for financial gain.
• Collusion between players to manipulate game outcomes, particularly in poker or table games.
• Using betting methods or strategies designed to abuse the bonus system or exploit payout vulnerabilities.
• Any form of fraud, identity impersonation, or payment system manipulation.

Stitch888 actively monitors gaming activity using advanced fraud detection systems. Should any suspicious activity be detected, the account in question will be immediately suspended for investigation. stitch888's decisions on matters relating to fraud are final and binding.

Account Closure & Restrictions

Stitch888 reserves the right to suspend or close any member's account at any time where there is reasonable cause to do so, including but not limited to:

• Violation of any terms within this agreement.
• Fraud, money laundering, or any other illegal activity.
• Providing false information during registration or the KYC process.
• Ownership of multiple accounts.
• Request from the relevant authorities.

You also have the right to close your account at any time by contacting our customer support team. Any balance in a voluntarily closed account (after meeting all withdrawal requirements) will be returned to you in accordance with standard procedures.

Disclaimer of Liability

Stitch888 provides this service on an "as-is" basis and makes no express or implied warranties regarding the completeness, accuracy, or continuous availability of this platform.

To the extent permitted by Malaysian law, stitch888 shall not be liable for:

• Service disruptions due to scheduled system maintenance or unexpected technical outages.
• Losses arising from improper or unauthorised use of the platform.
• Indirect, consequential, special, or punitive losses arising from the use of this platform.
• Delays in transaction processing due to factors beyond our control, including third-party banking system disruptions.

Stitch888's maximum liability to any member under any circumstances is limited to the amount deposited by that member in the 30 days prior to the claim arising.

Applicable Laws & Dispute Resolution

This agreement is governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from this agreement or the use of the stitch888 platform shall be resolved through good-faith negotiation between both parties within 30 days from the date the dispute arises.

If a dispute cannot be resolved through negotiation, both parties agree to submit the matter to binding arbitration using a mutually agreed method, before pursuing any formal legal action.

Responsible Gaming

Stitch888 is committed to responsible gaming practices and the well-being of our members. We recognise that gambling can become problematic for some individuals, and we therefore provide a range of tools and resources to help members stay in control.

Tools available to all stitch888 members:

• Deposit Limit: Set daily, weekly, or monthly limits on your deposits.
• Loss Limit: Set a maximum loss limit you are willing to bear within a given period.
• Self-Exclusion: Request to be excluded from the platform for a period of your choosing.
• Gaming Break: Take a temporary break from the platform without closing your account.

If you feel that your gambling habits are beginning to negatively affect your life or those around you, we encourage you to seek professional help. More information on support resources is available on the Responsible Gaming us.