Stitch888 Privacy Policy – Your Personal Data Protection

Introduction

Stitch888 is an online entertainment platform operating in Malaysia, fully committed to protecting the privacy of its members. This Privacy Policy applies to all users who register an account, browse the website, or use any services provided by stitch888, including access via our mobile app.

By registering an account or continuing to use the Stitch888 platform, you confirm that you have read, understood, and agreed to the terms set out in this Privacy Policy. We encourage you to read this document carefully and contact us if you have any questions.

Information We Collect

Stitch888 collects various categories of information to enable us to provide safe, efficient, and responsible services. The following are the types of data we may collect from you:

All information you provide to us during registration or while using the platform is mandatory unless otherwise stated. Failure to provide the required information may prevent us from delivering our services to you.

How We Use Your Data

Stitch888 uses collected information only for legitimate and necessary purposes. Here are the main ways we use your personal data:

• Account Management: Registering, verifying, and managing your member account, including the KYC process required for financial activities.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately in accordance with your instructions.
• Platform Security: Detecting and preventing fraud, hacking, money laundering, and any activity that violates our terms of use.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate assistance to members who need it.
• Service Communications: Sending important notifications regarding your account, transactions, policy changes, or relevant security information.
• Continuous Improvement: Analysing usage patterns in aggregate and anonymised form to improve platform performance, interface, and user experience.
• Legal Compliance: Meeting the reporting and record-keeping obligations required under applicable Malaysian law.

Sharing Information with Third Parties

Stitch888 does not share, sell, or disclose your personal data to third parties except in the following limited and legitimate circumstances:

• Trusted Service Providers: We work with trusted payment service providers, gaming platforms, and technology infrastructure providers. They are only permitted to access data necessary to carry out their tasks and are bound by strict confidentiality agreements.
• Legal Requirements: Where we are required by law, court order, or a legitimate official authority request to disclose specific information.
• Security Protection: In situations where we are required to disclose information to protect the rights, property, or safety of Stitch888, our members, or the public.
• Your Consent: When you have explicitly given consent for us to share certain information with a party of your choosing.

All third parties we work with are required to meet data security standards equal to or higher than those we apply ourselves. We are not responsible for the privacy policies of third-party websites or applications that may be accessible through our platform.

Data Security & Encryption

Stitch888 invests seriously in cybersecurity infrastructure to ensure your personal data remains protected at all times. The security measures we employ include:

• 256-bit TLS/SSL encryption for all data transmitted between your device and our servers.
• AES-256 encryption for all sensitive data stored in our databases.
• Two-factor authentication (2FA) as an additional layer of account protection.
• 24/7 monitoring by an automated Intrusion Detection System.
• Regular security audits by accredited independent cybersecurity firms.
• Data segregation between development and production environments to prevent unintended exposure.

Use of Cookies & Tracking Technologies

Stitch888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform for continuous improvement. Data collected is anonymised.
• Functional Cookies: Saving your preferences such as language settings and display themes for a more personalised experience.

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect platform functionality and your overall user experience.

Your Rights as a User

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and Stitch888's commitment to privacy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the stitch888 customer support team via our 24/7 live chat. We will process your request within 14 business days from the date we receive your complete application.

Data Retention Period

Stitch888 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law.

• Active Account Data: Retained throughout the active period of your account and for up to 7 years after account closure, in line with financial and anti-money laundering legal requirements.
• Transaction Records: Retained for a minimum of 7 years from the transaction date in accordance with legal requirements.
• Security Log: Retained for 2 years for investigation purposes if required.
• Marketing Data: Retained until you withdraw your consent, plus a 90-day period for deletion processing.

Upon expiry of the retention period, your data will be securely deleted or permanently de-identified using methods that comply with industry standards.

Changes to This Privacy Policy

Stitch888 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or ongoing improvements to how we protect your privacy.

When significant changes occur, we will notify you via your registered email or in-platform notification before the changes take effect. It is your responsibility to review this Privacy Policy periodically. The "Updated" date at the top of this page reflects the date of the latest revision.